Canvas is easy to use, but it will work a lot better in certain situations than in others. So, for those who need to know or encounter problems accessing/working in Canvas, here are the technical details:
Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements.
- Canvas is best viewed at a minimum of 800x600, which is the average size of a notebook computer. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas Parent mobile app. (Links to an external site.)
- Windows 7 and newer
- Linux - chromeOS
- Mac OSX 10.6 and newer
Mobile (Links to an external site.) Operating System Native App Support
- iOS 7 and newer (versions vary by device)
- Android 4.2 and newer
Computer Speed and Processor
- Use a computer 5 years old or newer when possible
- 2GHz processor
- 1GB of RAM
- Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
- Minimum of 512kbps
- Macintosh: VoiceOver (Links to an external site.) (latest version for Safari)
- There is no screen reader support for Canvas in Chrome
- PC: NVDA (Links to an external site.) (latest version for Firefox)
- PC: JAWS (Links to an external site.) (latest version for Internet Explorer)
Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.
We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.
Canvas supports the current and first previous major releases of the following browsers:
- Internet Explorer 11 (Windows only—functionally supported; may exhibit slight visual differences from other browsers, but these differences do not restrict product functionality or accessibility)
- Edge 41 and 42 (Windows only)
- Chrome 67 and 68
- Safari 10 and 11 (Macintosh only)
- Firefox 60 and 61 (Extended Releases (Links to an external site.) are not supported)
- Flash 29 and 30 (for recording or viewing audio/video and uploading files)
- Respondus Lockdown Browser (supporting the latest system requirements (Links to an external site.)
Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies. Learn how to clear your cache on a MacLinks to an external site. or a PCLinks to an external site..
If you are using an unsupported browser, you can update your browser, or you can dismiss the warning banner during the duration of your browser session.
Flash (Links to an external site.) is required for recording or viewing audio/videos. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers may no longer support Flash.
The Java plug-in (Links to an external site.) is required for screen sharing in Conferences. Please note that some browsers do not support Java. Otherwise, there are no other browser plug-ins used by Canvas.
Update Your Desktop Browser
There are a couple of different ways to update your desktop browser.
1. Every time you open your browser, it will check to make sure it is using the most current version. If it is not updated, your browser will prompt you with a notification and walk you through the update process.
2. Download the latest version of your desktop browser directly. Click the name of your browser below to visit your browser's download page:
- Internet Explorer (Links to an external site.)
- Chrome (Links to an external site.)
- Safari (Links to an external site.)
- Firefox (Links to an external site.)
- Flash (Links to an external site.)
- Respondus (Links to an external site.)
Browser Privacy Settings
Some browsers may occasionally make modifications to privacy settings to protect users from possible insecure content. Insecure content is identified with the prefix http:// in the URL and can create mixed content in your Canvas Page. Secured content is identified with the https:// prefix in the URL.
If you are using a browser that is affected, please be aware of possible restrictions. The following are known issues in specific browsers that may block or create mixed content within Canvas.
Google Chrome verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Chrome will display a shield icon in the browser address bar.
You can choose to override the security restriction and display the content anyway by clicking the shield icon and then clicking the Load unsafe script button.
Chrome Media Permissions
Chrome has its own media permission within the browser. To use your computer camera and microphone within any Canvas feature, you will have to approve two permissions:
- Allow access to Canvas via the Adobe Flash Player Settings. This prompt appears in the center of the video and audio pop-up windows, or the center of the browser if you are accessing Conversations.
- Allow access to Canvas via Chrome's media permission settings. This prompt appears just below the address bar. Click the Allow button.
Firefox verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Firefox will display a shield icon in the browser address bar.
You can choose to override the security restriction and display the content anyway by clicking the shield icon, clicking the Keep Blocking drop-down menu, and selecting the Disable Protection for now button.